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Brought in my Honda CRV with heater issues for repair. They called me the next day with how much the repair will cost. $350 for a new mix motor, which includes the $85. diagnosis fee. I told them to fix it. Later in the day they called me back and said that the part was on back order from Honda, and will take a week to come in. They also told me the heater is now working. They did not have t tell me that. They could have just done the repair and said nothing. I call that integrity! I paid the $85. diagnosis fee and drove away with nice heat. Now I still may have to repair that mix motor someday, I know where I will take the car for repair.
We were so grateful that Parents was able to fix our car next day as we are from out of town and experienced frozen brakes.
Top notch service all the way around from the team at Parents Autocare. They were able to diagnose the issues my vehicle was having, quickly provide a very price friendly estimate, and repair my vehicle with a fast turn around time. Their staff is friendly, the shop is well ran, organized and clean. Parents is absolutely a trustworthy and excellent auto repair shop, I will continue to bring my vehicles to them.
The best place in the metro area and the only place my wife and I trust to work on our vehicles! We always go through Andrew at the front desk and he is always so nice and so helpful and extremely knowledgeable. Dont look any further if you want honest yet affordable work.
Kind, courteous, and thorough! Took my car there last week and they were able to address the problem the day they quoted, and were very communicative and clear throughout the repair process. Despite having the wrong gasket and not having a loaner car available (both of which were out of their hands anyway), they got my catalytic converter swapped out and were honest about the issues with my car’s warranty. I really appreciated Andrew and everyone else who helped me! Will definitely return if anything else comes up.